CBEC has entered into MoUs with Institute of Chartered Accountants of India (ICAI), the Institute of Cost and Works Accountants of India (ICWAI) and the Institute of Company Secretaries of India (ICSI) for setting of ACES Certified Facilitation Centres (CFCs) by their Members. These Centres will be set up by eligible Members of ICAI/ICWAI/ICSI, holding valid Certificates of Practice issued by the Institutes. This initiative aims at providing services to taxpayers who may not have requisite IT infrastructure/resources, to use ACES. The services would be available to the assessees on payment of prescribed service charges for various services such as digitisation of paper documents and on-line filing/ uploading of documents such as Application for Registration, Returns, Claims, Permissions and Intimations etc. in ACES.
Authorized persons of ACES Certified Facilitation Centres (CFCs), can work in ACES on behalf of Central Excise and Service Tax assessee. On being certified by these Institutes, after due scrutiny of applications by them, mails will be sent by the ACES application directly to the CFCs conveying a temporary User ID and Password. The Institutes will be intimated about the issue of User IDs and Passwords. When the authorized persons of the CFCs log in to the ACES application, by using these temporary IDs/PWs, they will be asked to change both. By using CFC's own User ID and Password, CFCs can log into the ACES application and perform the activities that an assessee can perform in ACES namely registration as an assesse, e-filing of returns, filing of refund claims etc.
For any further information or clarification on ACES, please visit the ACES Website, particularly the Help Section, and What's New Section, which contain self-learning multi-media based LMS, User Manuals etc and latest developments.
In case of any difficulty in accessing or using the ACES Application, assessees/CFCs can seek help of the ACES Service Desk by sending e-mail to firstname.lastname@example.org or calling up national toll-free number 1800 425 4251 on any working day from Monday to Friday between 9 AM and 7 PM.