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KIND ATTENTION ALL CE/ST ASSESSEES: Provisional ID for migration to GST have been issued to all Assessees registered in ACES till 30.09.2016. You are requested to complete the migration to GST at the earliest. The Assessees registered from 1.10.2016 till 31.01.2017 would be issued Provisional IDs shortly.                       The ACES Service Desk Toll Free number 1800 425 4251 and E-mail ID aces.servicedesk@icegate.gov.in will not be available from 01.03.2017. Please call CBEC Mitra Helpdesk Toll Free number 1800 1200 232 and E-mail ID cbecmitra.helpdesk@icegate.gov.in for all queries and issues related to Central Excise, Service Tax & Goods and Services Tax.                       CETSH changes effective from 01.01.2017 have been incorporated in ACES. Please download the latest ER1 utility from the link http://centralexcisechennai.gov.in/Chn_I_2016_Files/ACES/AcesDownloads/Default.htm. For details, see what's new.                       Instructions and information of batches for GSTN Front-End training in Kanchipuaram in February 2017 are uploaded on Antarang home page. Please contact training@icegate.gov.in for queries.                       ALL CX/ST ZONAL CHIEF COMMISSIONERS ARE REQUIRED TO IMMEDIATELY CREATE GST MIGRATION SEVA KENDRAS TO ASSIST CE/ST ASSESSEES TO MIGRATE TO GST. IN THIS REGARD, PLEASE SEE MEMBER'S DO LETTER DATED 27.01.2017, ALSO SEE WHAT?S NEW SECTION FOR DETAILS.                       ALL CENTRAL EXCISE AND SERVICE TAX ASSESSEES MIGRATING TO GST MAY PLEASE NOTE- YOU MAY NOW LOGIN TO www.aces.gov.in TO VIEW YOUR PROVISIONAL ID / PASSWORD FOR LOGIN TO www.gst.gov.in.                       The taxpayers based abroad and desirous of making the Service Tax payment in respect of Cross border B2C OIDAR services provided online/electronically to consumers in taxable territory has been enabled through (https://cbec-easiest.gov.in) . Please see What's New section for more details.                       Application for Registration (Form ST 1A) for issuance of Registration Certificate (Form ST2A) in respect of service providers of Cross Border B2C Online Information and Database Access or Retrieval (OIDAR) Services are available in ACES from 01-12-2016. Please see What's New section for more details.                       In view of the introduction of GST w.e.f. 1.4.2017, the Combined Annual return for CE & ST assessees for 2015-16 is not required to be filed.                       All the TEMP based Registrants (Central Excise & Service Tax) are advised to get converted into PAN based Registrants immediately since only the PAN based Registrants will be considered for migration to GSTN for GST implementation. Please see What?s New Section for details of TEMP Central Excise & Service Tax Registrants.                       Excel Offline Utility for offline filing of ER-8 Return by Jewellery Manufacturers is available for download in ACES website. For details see "WHATS NEW".                       Revision of Return is available for Central Excise assessees w.e.f.17th August,2016 vide Notification No. 42/2016-CE (NT) dated 11.08.2016. For details please see What's New section.                       MODIFIED ER-8 RETURN FORMAT IS AVAILABLE FOR ASSESSEES WHO HAVE REGISTERED UNDER THE CATEGORY "JEWELLERY-7113" FOR FILING ONLINE IN ACES. RETURNS CAN BE FILED BY SUCH ASSESSEES FOR THE QUARTERS JAN-MAR'2016 AND APR-JUN'2016. THEY MAY NAVIGATE THROUGH THE MENU RET-->FILE RETURNS-->ER-8.                       Draft circular on Unjust Enrichment in Service Tax is available for feedback and comments. Send your feedback to commr.st-cbec@nic.in or sreeparvathy.sl@gov.in or mittal.drgaurav@gov.in by 6th September 2016. For details, see What's New Section.                       ER-8 return for manufacturers registered under the business category ?Jewellery-7113? will be made available shortly. Jewellery manufacturers, who are presently registered under any other category and have not amended their registration so far under, business category ?Jewellery-7113?, are requested to now amend their registration modifying the business category.                       A manufacturer or principal manufacturer of articles of jewellery or parts of articles of jewellery or both, is not required to submit ground plan for the purpose of obtaining central excise registration.                       Assessees can now opt for centralized registration and capture additional premises through A1 form. For details and procedure, see What?s New.                       The last date for Excise registration and duty payment for jewellery manufacturers has been extended upto 31.07.2016. For details please see What's New Section.                       New Accounting Codes have been allotted to Krishi Kalyan Cess - 00441509(Tax Receipts), 00441510 (Other Receipts), 00441512(Penalties). Assessees may tender their payments through EASIEST website (https://cbec-easiest.gov.in/). For details see What's New Section.                       CDR wise list of assessees having temporary registration of Central Excise and Service Tax of all the jurisdictions have been uploaded on http://centralexcisechennai.gov.in. This list may be utilised for taking action for conversion of all non-PAN based registrants to PAN based ones.                       Manufacturers of articles of jewellery falling under CETH 7113 can get registered by selecting the jewellery -7113 as Business Category in the A1 application form.                       New Accounting Codes have been allotted to Infrastructure Cess vide Pr.CCA, CBEC, New Delhi's OM NO. Coord/13-6/h/A/c/Vol.VIII/333 Dt. 28-3-2016. Assessees may tender their payments through EASIEST website (https://cbec-easiest.gov.in/). For details see WHAT'S NEW section.                       Specified jewellery manufacturers and manufacturers of readymade garments and made up articles of textiles are exempted from Physical verification of premises for their registration (Refer 6/2016-CE(NT) dt.1.3.2016). In case any automatic mail intimating the date and time of physical verification is received by such registrants, the mail may please be ignored.                       PAN is mandatory for obtaining Service Tax Registration for applicants other than Government Departments.For details, please see (What's New).                       All Central Excise and Service Tax assessees shall update their e-mail id and mobile number.                       Assessees having non-PAN based registration number, shall convert to PAN based registration number (Refer Notification No.7/2015-CE dtd 1.3.2015 and Order No. 1/2015-ST dtd 28.2.2015).                       New simplified procedure set for Registration in Central Excise vide Circular No. 997/4/2015-CX dated 28.02.2015 and in Service Tax vide Order No. 01/2015 - Service Tax dated 28.02.2015 (Please see details on CBEC site www.cbec.gov.in).                       With effect from 1st October 2014, every assessee shall electronically pay the service tax payable by him, through internet banking vide notification 9/2014-ST dated 11.07.2014.                       In case of any difficulty in accessing the ACES Application, the assessee can contact the ACES Service Desk either by sending e-mail to aces.servicedesk@icegate.gov.in or by calling up National Toll-free number 1800 425 4251.                       HELP DESK: The ACES Service Desk functions on working days from Monday to Friday between 9 AM and 7 PM and on Saturdays between 9 AM to 2.30 PM.                      
About Us
 

About Us

Highlights
 

Citizen's Charter

Our Commitment:
We shall carry out our tasks with:

- integrity and judiciousness
- courtesy and understanding
- objectivity and transparency
- promptness and efficiency

We shall encourage and assist voluntary tax compliance by our clients.

Our Expectation:
We expect you to be prompt and reasonable in fulfilling your duty and legal obligations and be true and honest in furnishing information to us.

Our Standards:
We shall:

- acknowledge declarations, intimations, applications, returns and all communications on the spot and in any case within 7 days of their receipt.
- respond to all communication within 15 working days of its receipt.
- settle any disputes relating to declarations or assessments within 10 working days of receipt of your written or oral explanation.
- refund amounts due to you within 30 working days of receiving a valid claim.
- pay any duty drawback due to you within 48 hours of the export of the goods in case of electronic declarations and 15 days in case of paper declarations.
- release, where your declaration relating to any consignment is complete and correct,
- in case of exports, within 8 hours of filing an electronic declaration or within 24 hours of filing a paper declaration.
- in case of imports, within 24 hours of filing an electronic declaration or within 72 hours of filing a paper declaration.
- complete excise registration formalities within 48 hours of receiving your application.
- return to you the input duty documents on which MODVAT credit has been availed of within 7 days of your submission.
- complete examination and clearance of your export consignment at your factory premises, whenever you seek such a facility, within 8 hours of receiving intimation.
- give you 15 days advance intimation before we undertake audit of your records.
- In case of likely or inevitable delay in decision making or when an issue is disputed, we shall promptly communicate the reasons on our own initiative.

Further Commitment:
We further commit that:

- all uniformed officers who deal with the public will wear name badges and carry an Identity Card.
- personal and business information disclosed to us will be kept confidential.
- clearance of consignments will be withheld only after explaining the reasons for the same and we will give you full opportunity to explain before passing any final order.
- assessees in the small scale sector will be visited only with proper authority from senior officers.
- your tax compliance record will be recognised and security/ surety will not be insisted upon.
- passengers can walk through customs expecting courtesy, fairness and consideration.
- baggage of international passengers will be opened only after explaining the reasons and in their presence.
- we will help in repacking baggage if we have made you unpack them.
- we will explain the reasons if we need to search you and offer our own search before it.
- investigations and penalty proceedings will be initiated only after senior officers of the Department are satisfied that prima facie evidence exists.
- the investigating officer will
- explain the legal provisions and your rights and obligations.
- seek confirmatory information by personal contact.
- no seized document will be withheld beyond 60 days except where they are to be relied upon in departmental proceedings.
- we will provide full information about appeal procedures and the authorities with whom appeals can be filed.
- we will continually consult all commercial interests while reviewing our policies and procedures and provide timely publicity of all changes in the law or procedures.
- every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House (the name and telephone number of the Public Relations Officer will be prominently displayed at such offices) by providing all relevant information and details of procedures as may be required.
- our performance will be measured against these standards and independent surveys of clients' perception and assessment of our performance and the results will be publicised through the media.

Complaints and Grievances:
We will promptly acknowledge your complaints and within 30 working days of their receipt, provide final replies. If you have a complaint or grievance you may also take up the matter with the Public Grievances Committee headed by the Commissioner and/or the Zonal Grievances Committee headed by the Chief Commissioner.

Help Lines:
A network of Guidance Units set up in the office of each head of Customs and Central Excise will provide help and assistance in Customs and Central Excise matters.

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