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The RFD-01 B functionality in refunds module has been made available to field formations. All are advised to issue RFD-1B for all the manually processed RFD-1A's, Advisory has been sent to chief Commissioner office of the respective zones                       Self Help Portal (Grievance Redressal Portal for GST) is also now being enabled for Taxpayers today                       Form GST REG-10- Application of registration by On line information and data base access or retrieval services (OIDAR) & processing of the registration application by the CBEC Officials and API related to it for CBEC, has been released.                       A compilation of 51 GST Flyers has been uploaded on the aces website.For details please click here                      Form for application of cancellation of registration by (new) taxpayer, is now available on GST portal.                       Creation and submission of Form GSTR 5 by Non-resident taxable person is now available on GST Portal, for giving details of ITC taken, amendments, supplies made etc by them.                       GSTR 1 & GSTR 4 Return filing for Opt-in and Opt-out of Composition scheme have been enabled.                       Track Return Status is now available post login to taxpayers on the GST Portal, to track the status of submitted/filed return.                       Offline utility for Table 7A of Form GST TRAN 1 has been made available in GST portal                       Certain workarounds for claiming Refund have also been made available . For details please log in to https://www.gst.gov.in                       Facility to revise Form GST TRAN-1 has been enabled for Taxpayers who had already filed it. If revision is resulting in downward credit, Taxpayer should be able to file only if he has sufficient balance in his credit ledger. Taxpayers who are filing it for the first time will not be able to revise it immediately. Functionality to revise the TRAN-1 for those who do not fulfill the above criteria shall be enabled shortly.                      Form GSTR-4 online upload functionality is now made available to taxpayers for uploading of their quarterly returns. Earlier Excel based GSTR-4 Offline tool was provided to taxpayers, to prepare their Form GSTR-4 offline.                      Form GST REG-09 - Application of registration by Non Resident Taxable Person is now available- For More details visit gst.gov.in                      Opt out of composition scheme is now available for the taxpayer from earlier and future dates - For more details visit gst.gov.in                      Facility to revise Form GST TRAN-1 has been enabled for Taxpayers who had already filed it. If revision is resulting in downward credit, Taxpayer should be able to file only if he has sufficient balance in his credit ledger. Taxpayers who are filing it for the first time will not be able to revise it immediately. Functionality to revise the TRAN-1 for those who do not fulfill the above criteria shall be enabled shortly.                      Form GSTR-4 online upload functionality is now made available to taxpayers for uploading of their quarterly returns. Earlier Excel based GSTR-4 Offline tool was provided to taxpayers, to prepare their Form GSTR-4 offline.                      Circular No. 14/14/2017 ? GST, dated 06.11.2017 (CLICK HERE) on deemed export supplies from DTA to EOU/EHTP/STP/BTP Units and Circular No. 15/15/2017 ? GST, dated 06.11.2017 (CLICK HERE) on the due date for generation of FORM GSTR-2A and FORM GSTR-1A have been issued                      On the GST portal , Taxpayer has been provided with facility to file their export data, Table 6A of Form GSTR 1, from the month of August, 2017 onwards, to enable validation and sanction of refund. This data once filed, need not be filed by taxpayer again at the time of filing returns, of the relevant months. Further Input Service Distributors can now view Table 6A i.e. auto drafted details of inward supplies made to them by their suppliers.                      Order extending date of submitting the declaration in FORM GST TRAN-1 under rule 117 of the Central Goods and Services Tax Rules, 2017 has been issued by CBEC . For details CLICK HERE                       The Opt-In for Composition Levy for 2017-18 is available on GST portal. The window for opting in for composition levy for 2017-18 will be open till 30th Sep midnight.It will be applicable from 1st Oct 2017. Registration of TDS service will be available on GST portal shortly.                       The ER1 & ER2 utilities, both online & offline versions, are now available for the period August, 2017 onwards, incorporating the changes made in the modified form of ER1 & ER2. The offline utilities are available in the Downloads section and taxpayers desiring to file their ER1 & ER2 returns online can do so using the modified versions.                       ER1 and ER2 offline utilities of excise returns for the period August 2017 onwards, incorporating the changes as per the modified forms of ER1 and ER2 are available in the DOWNLOADS section. Please download these utilities for filing the return for the period August 2017 onwards. The online version of ER1 and ER2 will be released shortly                       Attention all erstwhile Service Tax Payers who have either migrated or yet to migrate to GST : Please expedite to file your ST3/ST3C returns for the period April ? June, 2017-18 without waiting till last day i.e., 15.08.2017, so as to avoid inconvenience and last minute rush.                       Know your jurisdiction in GST Click here                       The ST3 & ST3C utilities for the period April-June,2017 -2018 are now available for filing. The latest offline utility can be downloaded from the downloads section of ACES portal. Taxpayers are requested to use these latest versions for filing their return . The last date for filing the said returns is 15th August, 2017 as envisaged under Notification No. 18/2017-ST dated 22.6.2017.                       For GST rates on Goods and Services, please Click here - Goods Rates , Service Rates                       Vide Notification No.18/2017-Service Tax dated 22.06.2017 provision has been made that the Form ST-3 or ST-3C Return for the period from the 1st day of April, 2017 to the 30th day of June,2017, shall be submitted by the 15th day of August, 2017 and the Revised return for the said period shall be submitted within a period of forty five days from the date of submission of the return. The ST3 & ST3C return utility, both Online and Offline, shall be made available shortly.                       CE/ST taxpayers who have not migrated to GST due to any reason till now, may apply for new registration under GST and obtain GSTIN at the earliest. For details see Advertisement published today i.e. June 29, 2017 in national news papers.                       GST registration FAQs are available in GST section Click here to read.                       New registration on GST portal would be available on 25thJune 2017 from 8 AM onwards.                       Provisional IDs will be reissued for those CE and ST assessees by 25th June 2017 whose Provisional IDs were cancelled due to not being activated by them.                       Attention all Importers and Exporters : For Customs related changes in GST, see 'Migration to GST' tab on CBEC - GST page Click here                       ATTENTION: All Central Excise/Service Tax taxpayers who have either not activated, or have not been able to submit enrolment forms yet, please DO NOT panic. Enrolment reopens on 25th-JUNE and will remain open beyond 1-JULY.                       TO RESOLVE THE ISSUE OF DIFFICULTY BEING FACED BY FEW TAXPAYERS IN GETTING THEIR NEW MOBILE NUMBER LINKED TO AADHAAR, UIDAI HAS PREPARED AN ADVISORY FOR EXPEDITIOUS UPDATING OF MOBILE NUMBER - Click here for Advisory,Click here for Contact details of CSC nodal office , Click here for GST DO Letter dated 07/06/2017                       Central Excise and Service Taxpayers are requested to complete the enrollment process on GST portal before 1st July 2017. This completion requires completely filling - up Form-20 and submitting the form with digital signatures. With this the authorized signatory would be able to conduct business on the portal.                       All Government departments who are registered with Central Excise/Service Tax are required to obtain a PAN in order to enrol under GST.                       Provisional IDs issued to Central Excise and Service Tax business entities registered in ACES till 31.01.2017 and not utilized by the entities are being cancelled as either not required or as non-usable. The IDs issued to entities registered in February and March 2017 or those IDs restored post State VAT cancellation are still active.                       In case an entity needs a provisional ID to migrate to GST, please contact jurisdictional Central Excise / Service Tax officer to get the new provisional ID. In addition, an email be sent to cbecmitra.helpdesk@icegate.gov.in from the entity's registered email ID in ACES. Kindly quote in the email subject line "PID required to migrate to GST" and provide your Central Excise / Service Tax Registration Number(s) in the email. Any issues faced earlier in enrollment may also be given in the email.                       The enrollment process on GSTN portal (gst.gov.in) would begin in a few weeks.                       Provisional Ids and passwords of taxpayers registered in February and March 2017 and also whose Provisional Ids and passwords were cancelled due to State VAT registration cancellation, are now available for GST enrolment. Taxpayers are requested to enrol before 30th April,2017.                       As a trade facilitation measure, the last date of filing Service Tax returns (ST3 & ST3C) for the period October 2016-March2017 has been extended to 30th April,2017. For details , Please Click here to see Order no.1/2017 dated 25/04/2017.                       The three Rules viz. Accounts and Records Rules, Advance Ruling Authority Rules & Appeal Rules have been uploaded and comments, if any, may be sent latest by 27/04/2017 to gst-cbec@gov.in .                       Provisional Id and password of taxpayers who have registered in February and March 2017 will be made available shortly for GST enrolment.                       Provisional Id and password of Central excise and Service taxpayers cancelled due to State VAT registration cancellation, will be restored shortly for GST enrolment.                       To enrol on GST portal use the provisional ID and password made available through ACES website or through your local range office. Your enrollment in time would allow an easy transition to GST for your business entity.                       Taxpayers are required to first enrol on GST portal before they can file Central Excise or Service Tax return.                       The Central GST Act /Integrated GST Act /Union Territory GST Act of Parliament received the assent of the President on the 12th April,2017.                       The Last date for filing of ST-3 return & ST3C (Return prescribed exclusively for OIDAR Services) for the period Oct-Mar 2016-2017 is 25th April, 2017. In order to avoid the last minute rush/payment of late fee, the Service Tax assessees are requested to file their ST-3/ST3C return at the earliest.                       <<<<<<< .mine Attention CX and ST Assessees : The last date for migration to GST has been extended to 30.04.2017.                       ======= The utilities for filing Service Tax Returns (ST-3 & ST3C) for the period October, 2016 - March, 2017 are now available in both offline and online version. The last date of filing the ST-3 & ST3C return, for the said period is 25th April,2017. For details, please see (What?s New).                       In case of any difficulty in accessing the ACES Application, the assessees can seek help of the CBEC-Mitra Service Desk by sending e-mail to cbecmitra.helpdesk@icegate.gov.in or calling up National Toll-free number 1800-1200-232.The CBEC-Mitra Service Desk functions 24/7.                       Kind Attention All Central Excise and Service Tax taxpayers migrating to GST, please note that Apart from CDAC eSign, NDSL?s eSign services will also become functional from 4th April 2017 for submission of Form 20. You may use NSDL's eSign also for submission of Form 20 on GST portal after activation of provisional ID. eSign is free to use during enrolment till 30th April 2017.                       Attention CX and ST Assessees : The last date for migration to GST has been extended to 30.04.2017.                       >>>>>>> .r1249 NEWLY INTRODUCED CGST/IGST/UTGST/COMPENSATION BILLS are available in What's New Section .Please see WhatsNew Section for details.                       Extension of e-payment deadline and of banking hours till midnight of 31.3.2017 for CE/ST assessees - Please Click here.                       All the Agency Banks will keep the counters of their designated branches conducting Government Business open for Transactions upto to 6.00 p.m. on 30th March 2017 and upto 8.00 p.m. on 31st March 2017 to meet the March-end rush. All electronic transactions (E-Payment facility) would, however continue till midnight on 31st March 2017. Assessees may avail of this facility.                       Attention CX and ST Assessees situated in the state of Telangana : Assessees situated in the State of "Telangana" but wrongly issued Provisional IDs for "Andhra Pradesh" have now been issued new IDs for "Telangana". The old IDs issued for "Andhra Pradesh" have been cancelled and can no longer be used for migration. You are requested to get new IDs from ACES and complete the GST Migration Process. In case of any difficulty, please contact the CBEC Mitra Helpdesk on cbecmitra.helpdesk@icegate.gov.in.                       FEW TAXPAYERS ARE ENCOUNTERING PAN MISMATCH ISSUES DURING MIGRATION TO GST. CERTAIN STEPS HAVE BEEN TAKEN BY GSTN TO HELP TAX PAYERS MIGRATE SUCCESSFULLY. FOR DETAILS, PLEASE SEE WHAT'S NEW SECTION.                       CE/ST ASSESSEES ARE REQUESTED TO SCHEDULE THEIR TAX PAYMENTS FOR MARCH 2017 WELL IN ADVANCE TO AVOID LAST MINUTE RUSH.                       The Commissionerate wise Migration status is available in what's new section.                       The status of migration of CE and ST assessees to GST as on 28.02.2017 is made available under Antarang.                       For the purpose of migration to GST, the "aggregate turnover" as per Section 2(6) of the REVISED DRAFT MODEL GST LAW ( November 2016) may be taken into account.                       All CX/ST Zonal Chief Commissioners to ensure speedy and smooth migration of taxpayers to GST by 30.04.2017. Please Click here to see member's D.O letter dated 28.02.2017 in this regard.                       CBEC LAUNCHES OFFICIAL MOBILE APP FOR GST. The MOBILE APP (CBEC GST MOBILE APP) can be downloaded at GOOGLE PLAY STORE now. The Mobile App gives all details about GST Draft LAWS/RULES and procedure for MIGRATION to GST by CENTRAL EXCISE/ SERVICE TAX ASSESSEES. CBEC 's GST HELPDESK can be contacted through the App round the clock by toll free number/email                       KIND ATTENTION ALL CE/ST ASSESSEES: Provisional ID for migration to GST have been issued to all Assessees registered in ACES till 31.01.2017. You are requested to complete the migration to GST by 30.04.2017.                       The ACES Service Desk Toll Free number 1800 425 4251 and E-mail ID aces.servicedesk@icegate.gov.in will not be available from 01.03.2017. Please call CBEC Mitra Helpdesk Toll Free number 1800 1200 232 and E-mail ID cbecmitra.helpdesk@icegate.gov.in for all queries and issues related to Central Excise, Service Tax & Goods and Services Tax.                       CETSH changes effective from 01.01.2017 have been incorporated in ACES. Please download the latest ER1 utility from the link http://centralexcisechennai.gov.in/Chn_I_2016_Files/ACES/AcesDownloads/Default.htm. For details, see what's new.                       Instructions and information of batches for GSTN Front-End training in Kanchipuaram in February 2017 are uploaded on Antarang home page. Please contact training@icegate.gov.in for queries.                       ALL CX/ST ZONAL CHIEF COMMISSIONERS ARE REQUIRED TO IMMEDIATELY CREATE GST MIGRATION SEVA KENDRAS TO ASSIST CE/ST ASSESSEES TO MIGRATE TO GST. IN THIS REGARD, PLEASE SEE MEMBER'S DO LETTER DATED 27.01.2017, ALSO SEE WHAT?S NEW SECTION FOR DETAILS.                       The taxpayers based abroad and desirous of making the Service Tax payment in respect of Cross border B2C OIDAR services provided online/electronically to consumers in taxable territory has been enabled through (https://cbec-easiest.gov.in) . Please see What's New section for more details.                       Application for Registration (Form ST 1A) for issuance of Registration Certificate (Form ST2A) in respect of service providers of Cross Border B2C Online Information and Database Access or Retrieval (OIDAR) Services are available in ACES from 01-12-2016. Please see What's New section for more details.                       In view of the introduction of GST w.e.f. 1.4.2017, the Combined Annual return for CE & ST assessees for 2015-16 is not required to be filed.                       All the TEMP based Registrants (Central Excise & Service Tax) are advised to get converted into PAN based Registrants immediately since only the PAN based Registrants will be considered for migration to GSTN for GST implementation. Please see What?s New Section for details of TEMP Central Excise & Service Tax Registrants.                       Excel Offline Utility for offline filing of ER-8 Return by Jewellery Manufacturers is available for download in ACES website. For details see "WHATS NEW".                       Revision of Return is available for Central Excise assessees w.e.f.17th August,2016 vide Notification No. 42/2016-CE (NT) dated 11.08.2016. For details please see What's New section.                       MODIFIED ER-8 RETURN FORMAT IS AVAILABLE FOR ASSESSEES WHO HAVE REGISTERED UNDER THE CATEGORY "JEWELLERY-7113" FOR FILING ONLINE IN ACES. RETURNS CAN BE FILED BY SUCH ASSESSEES FOR THE QUARTERS JAN-MAR'2016 AND APR-JUN'2016. THEY MAY NAVIGATE THROUGH THE MENU RET-->FILE RETURNS-->ER-8.                       Draft circular on Unjust Enrichment in Service Tax is available for feedback and comments. Send your feedback to commr.st-cbec@nic.in or sreeparvathy.sl@gov.in or mittal.drgaurav@gov.in by 6th September 2016. For details, see What's New Section.                       ER-8 return for manufacturers registered under the business category ?Jewellery-7113? will be made available shortly. Jewellery manufacturers, who are presently registered under any other category and have not amended their registration so far under, business category ?Jewellery-7113?, are requested to now amend their registration modifying the business category.                       A manufacturer or principal manufacturer of articles of jewellery or parts of articles of jewellery or both, is not required to submit ground plan for the purpose of obtaining central excise registration.                       Assessees can now opt for centralized registration and capture additional premises through A1 form. For details and procedure, see What?s New.                       The last date for Excise registration and duty payment for jewellery manufacturers has been extended upto 31.07.2016. For details please see What's New Section.                       New Accounting Codes have been allotted to Krishi Kalyan Cess - 00441509(Tax Receipts), 00441510 (Other Receipts), 00441512(Penalties). Assessees may tender their payments through EASIEST website (https://cbec-easiest.gov.in/). For details see What's New Section.                       CDR wise list of assessees having temporary registration of Central Excise and Service Tax of all the jurisdictions have been uploaded on http://centralexcisechennai.gov.in. This list may be utilised for taking action for conversion of all non-PAN based registrants to PAN based ones.                       Manufacturers of articles of jewellery falling under CETH 7113 can get registered by selecting the jewellery -7113 as Business Category in the A1 application form.                       New Accounting Codes have been allotted to Infrastructure Cess vide Pr.CCA, CBEC, New Delhi's OM NO. Coord/13-6/h/A/c/Vol.VIII/333 Dt. 28-3-2016. Assessees may tender their payments through EASIEST website (https://cbec-easiest.gov.in/). For details see WHAT'S NEW section.                       Specified jewellery manufacturers and manufacturers of readymade garments and made up articles of textiles are exempted from Physical verification of premises for their registration (Refer 6/2016-CE(NT) dt.1.3.2016). In case any automatic mail intimating the date and time of physical verification is received by such registrants, the mail may please be ignored.                       PAN is mandatory for obtaining Service Tax Registration for applicants other than Government Departments.For details, please see (What's New).                       All Central Excise and Service Tax assessees shall update their e-mail id and mobile number.                       Assessees having non-PAN based registration number, shall convert to PAN based registration number (Refer Notification No.7/2015-CE dtd 1.3.2015 and Order No. 1/2015-ST dtd 28.2.2015).                       New simplified procedure set for Registration in Central Excise vide Circular No. 997/4/2015-CX dated 28.02.2015 and in Service Tax vide Order No. 01/2015 - Service Tax dated 28.02.2015 (Please see details on CBEC site www.cbec.gov.in).                       With effect from 1st October 2014, every assessee shall electronically pay the service tax payable by him, through internet banking vide notification 9/2014-ST dated 11.07.2014.                       In case of any difficulty in accessing the ACES Application, the assessee can contact the ACES Service Desk either by sending e-mail to aces.servicedesk@icegate.gov.in or by calling up National Toll-free number 1800 425 4251.                       HELP DESK: The ACES Service Desk functions on working days from Monday to Friday between 9 AM and 7 PM and on Saturdays between 9 AM to 2.30 PM.                      
General FAQs



General FAQs

     What is ACES?
ACES stands for Automation of Central Excise and Service Tax. It is a centralized, web based software application which automates various processes of Central Excise and Service Tax for Assessees and Department, and gives complete end to end solution. Any Assessee can register with Department using ACES application, can file tax return, claims & intimations, track its status and get online messages.

How many parts are there in ACES?
ACES application has two parts, one is for Central Excise and other for Service Tax. Assessee has to register separately to use each of them.

What are the various Central Excise processes covered in ACES?
In ACES, the various processes of Central Excise automated are ? Registration, Returns, Refunds & Rebate, Claims & Intimations, Provisional Assessments, Exports, Dispute Resolution and Audit.

What are the various Service Tax processes covered in ACES?
In ACES, the various processes of Service Tax automated are ? Registration, Returns, Refunds, ST3A, Dispute Resolution and Audit.

Who can use ACES?
Any person who wishes to transact any business with Central Excise or Service Tax Department can use ACES.

For what can I use ACES?
ACES can be used for:
- Online registration and amendment of registration details
- Electronic filing of documents such as Returns, Claims, Intimations and permissions
- Online tracking of the status of applications, claims and permissions
- Online facility to view documents like Registration Certificate, Returns, Show Cause Notice, Order-In-Original etc.

Can a user register with ACES application if one does not have PAN Number?
Yes, a user not having PAN number can register with ACES application. PAN number is required if Assessee wants to file a refund claim.


What is the name and URL of the ACES homepage?
ACES website, known as ACES Homepage, is hosted at www.aces.gov.in

From where I can access ACES Homepage?
You can access the ACES homepage in either of the following ways:
- Directly accessing through www.aces.gov.in
- Visit www.cbec.gov.in, choose English version and click on "Automation of Central Excise and Service Tax (ACES)" hyperlink
- Visit the CBEC website at www.icegate.gov.in and click on "Automation of Central Excise and Service Tax (ACES)" hyperlink

What are the salient features of ACES homepage?
ACES homepage is an interface for users/ Assesses to access the Central Excise and Service Tax applications. The website also enables users to make online payment through e-Payment option, download the Returns offline utilities through Download option. The website also keeps track on latest updates of the ACES application and gives links to various other sites under CBEC.

What is LMS and where it is available?
Learning Management Software abbreviated as LMS is self learning software developed in flash. The software demonstrates to use various functionalities across ACES application. The software is accessible through Help section of ACES homepage. You need to have flash player installed at your computer along with speakers before using the same.

How to login into ACES application?
Visit www.aces.gov.in and then click on Central Excise or Service Tax button to reach ACES login page.

How to access Central Excise (CE) application?
Visit www.aces.gov.in, click on Central Excise button and, enter your username and password to login in to Central Excise application.

How to access Service Tax (ST) application?
Visit www.aces.gov.in, click on Service Tax button and, enter your username and password to login in to Service Tax application.


What are the links mentioned on the login page?
There are following links appearing on the login page:
- Click here to Register with ACES
     To register yourself with ACES application, if you are a new user, this link be used
-Forgot your password
     To retrieve your password in case you forget it
- Know your location
     To know your Commissionerate, Division and Range, with their exact addresses, based on name of the State
- Know you location based on locality
     To know your Commissionerate, Division and Range, with their exact addresses, based on Pin Code.

I am a new user, how do I get registered with ACES?
You need to click on ?Click here to Register with ACES? link on the login page and submit the form ?Registration with ACES? by furnishing a self-chosen user ID and e-mail ID. System checks for availability of the chosen User ID and generates a password. It will be sent to your email. This is not a statutory registration required under Central Excise or Service Tax Laws, but registration only with the ACES application.

Do I need separate user id and email id for Central Excise and Service Tax applications?
Yes, you have to maintain user id and password for Central Excise and Service Tax application separately. But same email ID can be used for both the applications.

I am already Registered with the Department, do I have to register with ACES again?
No, your existing data in SACER/SAPS will be migrated to ACES. System will automatically send a TPIN mail with password to your e-mail id, existing in SACER/SAPS database. You have privilege to choose the user name on first Login.

Can I change my user-id?
Username (User Id) once selected cannot be changed.

Can I change my password?
Yes, you can change your password anytime using Change Password feature within ACES application. New users are forced to change their password at first time of login.

Can I share my user-id and password with others?
Sharing username or password is not a good practice as it is confidential data. It is strongly advised not to share your User Id or password to others for security issues.


If I share my User Id or Password with somebody what will be the implication?
In case of sharing these credentials, you will be the whole sole responsible and liable if any thing goes wrong.

In which Email Id I will get mails and alerts from ACES?
Before filing a registration form all communications will be sent to the Email Id mentioned during the registration with ACES. Later communications will be sent to the Email Id mentioned in the statutory form (A1/A2/A3/ST1).

Can I give more than one e-mail Ids while registering with ACES?
While filling the A1, A2 or A3 registration form you can mention the emails at page no.1 and 3 but email will be sent only on the email Id mentioned at page 1.

Can I change my e-mail id for correspondence?
Yes, you can change your email id by amending your registration or you can approach your Range Officer to get your email id changed.

What is TPIN?
For the existing Assessees, whose data is migrated from SACER/SAPS into ACES, the system generates a TPIN (Temporary Personal Identification Number) and password for initial access to the application. The format of TPIN is t+?9 digit number? (e.g. t012345678). A message with details for accessing ACES is sent to the email Id available in Assessee?s registration details. The message contains a hyperlink to User Name selection screen in ACES, and password for the Assessee.

When the Assessee accesses ACES application for the first time through the hyperlink, TPIN is auto populated and assessee has to enter the new User Name that would be used for accessing ACES, password as provided in the mail, new password and details of security question. The system authenticates the user based on the password entered and checks for availability of desired User Name.

Once the User Name and password are assigned successfully, the TPIN is deactivated, and all subsequent logins are possible using the selected credentials.

While trying to login into ACES, error message appears ?Your account is blocked?. Please help.
If user has entered incorrect user name or password 5 consecutive times, respective user account gets blocked by the system. In such situation, please contact your respective Range Officer to get your account unblocked and have respective password regenerated, if required.

While trying to login into ACES, error message appears "The login Information is wrong. Please try again. Your password will be blocked after 5 attempts". Please help.
This message appears when user is not entering his/her username or password correctly or has forgotten the correct credentials. In such cases it is suggested that the user should contact his/her Range Officer to have the password regenerated. Upon regeneration user will receive an auto-email with correct credentials. Alternatively, user can use ?Forgot Your Password? feature on the login page to retrieve his/her password.


I have provided my details to Range Officer but I have not received yet the TPIN mail so that I can login into the ACES system.
This happens in case email address provided is not valid and the TPIN mail would not reach to the assessee. Please contact your Range Officer and get your email id verified/corrected in the ACES application and request for regeneration of the password.

After clicking on TPIN link provided in the TPIN mail, a page opens where I fill all the desired information. When I submit this form, it throws an error ?You are not a valid migrated user?.
It is possible that your assessee registration details are not properly migrated into ACES from the existing database. So please approach the Range Officer on this or log a complaint with Service Desk.

I am trying to login into the ACES, it throws error ?Content Management Server is down?. Please help.
You are requested to try after some time and log a complaint with Service Desk.

I am not able to login into ACES application as error message ?Your registration is either rejected or surrendered? appears. Please help.
It is possible that your registration has been either rejected or your surrender request has been approved by the department. Please contact your range officer for further enquiry.

I have filed for a Dealers Registration. Now when I try to take a print of the A-1 form filed, the system is saying that the ?Paper size specified by you is not supported by your printer?. In fact the printer can support upto A-3 size printing.
If you are using Mozilla FireFox then this problem may be due to an error in the configuration of Mozilla FireFox. Sometimes the default paper size is set to A4 instead of Letter.

The possible resolution may be as follows:
- Enter about:config in the address bar of FireFox.
- Next in the filter bar type print.printer_PostScript. This filters out all but the entries that start with this string.
- Find the entry print.printer_PostScript/default.print_paper_height, double click it and change the value to 279.40.
- Next find print.printer_PostScript/default.print_paper_name, and change this entry to Letter.
- Finally find print.printer_PostScript/default.print_paper_width and change it to read 215.90.
- Close FireFox and re-open.

I am unable to file ER-1 as when I click on Submit button, no action seems to be taken place, the same is not working and shows error on page.
This is an internet browser settings specific issue, where some features of browser which are necessary for application are not enabled.

Please follow the following steps and try to submit the form again:-
- Open an Internet Explorer window and Goto Tools -> Internet Options.
- Click on the Security Tab. Change the Security level by moving the slider to Medium-High setting as shown in the attached screenshot -> Click Ok tab
- Open a new browser window and again try to upload the file.

Is there any time delay the user is automatically signed out?
Yes, current session time out is 30 minutes. If system is idle for 30 minutes and there is no transactions between the pages, you will have to login again into ACES.


What is Service Desk?
In case of any difficulty in accessing or using the ACES application, Assessees can seek help of the ACES Service Desk.

How to contact Service Desk?
You can contact ACES Service Desk by sending email to Service Desk or calling up national toll-free number given in ACES homepage at Help Section.

What is the minimum systems requirement to use ACES application?
The minimum systems requirement to use ACES application is following:-
- Processor:- Intel Pentium III or higher
- RAM:- 256 MB or higher
- HDD:- 80GB or more
- Web Browser:- I.E. 6.0 or above, Netscape 6.2 or above
- MS Excel 2003 or above
- Sound card with speakers for LMS

Can I file digitally signed document in ACES?
Digitally signed document is acceptable in ACES. But at present this facility is disabled.


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Last Update Date : 28-Sep-2018